Our warranties and refunds policy

Our warranties

All Flying7 products are covered by a warranty.

Limited lifetime warranty

30 days warranty

Flying7 products are warranted for 30 days for any manufacturing defect. This warranty does not include the unplanned breaking of jewelry. If you receive a product that seems defective, please return it to us within 30 days of purchase to get a free replacement. In the event the product cannot be replaced due to unavailability, a similar product will be offered free of charge as replacement, or a credit will be granted on a future purchase of Flying7 products. Articles under this warranty are subject to shipping and handling fees.

In general, the Flying7 warranty only applies on products under normal use and maintenance conditions.

Our refunds policies

Return or exchange your articles without any worries, since the fitting room is right in your living room. If you have any questions, do not hesitate to contact us.

Your satisfaction is very important to us. That’s why you can return or exchange any unworn, unwashed, unused, or undamaged products within 15 business days following purchase. Products must be in the same condition at return as they were at delivery with tags attached.

For any item with a manufacturing defect, consult our “warranty” section for more information.

To return an item, contact us via email "info@flying7.ca" or via telephone at 438-405-3217. We will be able to answer your questions and to send you the return form.

For a return you may :

  • make a product exchange
  • get a refund

Items on sale are non refundable but you may exchange them or get a credit note.

Refunds do not cover shipping costs as shown on the packing slip or invoice. Shipping costs for all returns must be paid in advance, and you must also pay for insurance. You are responsible for any loss and damage to the equipment that may occur during shipment. We cannot guarantee that we will receive the item you are returning. Shipping and handling fees are not refundable. The amounts refunded will therefore not include the cost of delivery for the return only. However, delivery and return costs are included for any package purchase up to a maximum of 3 deliveries (outward journey costs, return or exchange costs, outward journey costs for exchanged clothing. Additional shipping costs will be charged to the customer.

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Size chart

Size chart

Our size chart gives you a general idea of ​​the measurements, but each of our models is cut slightly differently. However, all our clothes are stretchable and have an elastic waist. To help us advise you, please email info@flying7.ca to let us know your measurements. We will respond within the next few hours.

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